Job Description
Are you a people person with a passion for creating memorable experiences? LuxeStay Hospitality Group is seeking a vibrant and professional Front Desk Agent to join our award-winning team in Phoenix, Arizona.
We are looking for a candidate who excels in customer service and thrives in a fast-paced, dynamic environment. As a Front Desk Agent, you will be the welcoming face of our property, responsible for ensuring every guest feels valued and comfortable from the moment they arrive.
Join us and enjoy a competitive hourly wage, flexible scheduling, and a supportive team culture.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and professionally upon arrival.
- Manage the check-in and check-out process efficiently, verifying guest identities and handling payments.
- Answer incoming calls, respond to emails, and manage reservations using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with patience, empathy, and a solution-oriented approach.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Collaborate with housekeeping and maintenance staff to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic math skills for accurate cash handling and billing.