Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional hospitality meets Southern charm. We're seeking a dynamic Part-Time Front Desk Agent to create memorable guest experiences in the heart of San Antonio. This role offers flexible scheduling while allowing you to develop key customer service skills in a luxury environment. Perfect for students or professionals seeking work-life balance in the vibrant Alamo City.
Our competitive benefits include:
- Free parking and meal discounts
- Employee recognition programs
- Complimentary hotel stays
- Professional development opportunities
Responsibilities
- Warmly welcome and register guests with personalized service
- Efficiently manage check-in/check-out processes
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize Opera property management system
- Assist with concierge services and local recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with hotel management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and cash handling experience
- Flexible availability including weekends/holidays
- Texas Food Handler certification (or willingness to obtain)