Job Description
Welcome to Grand Horizon Hotel & Spa, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking a dynamic and professional Front Desk Agent to join our team on a part-time basis in the heart of San Jose. If you thrive in a fast-paced environment and have a passion for guest relations, we want to meet you.
As the face of our brand, you will be responsible for creating a welcoming atmosphere for our guests from the moment they arrive. We offer competitive hourly wages, flexible scheduling, and a comprehensive benefits package for eligible employees. Join us in shaping unforgettable memories for travelers from around the world.
Responsibilities
- Check guests in and out efficiently using hotel management software (e.g., Opera, StayNTouch).
- Provide accurate information regarding hotel amenities, local attractions, and transportation.
- Answer incoming calls and emails promptly, maintaining a professional and courteous tone.
- Process payments and handle cash, credit card, and check transactions accurately.
- Assist with concierge services, including dinner reservations and valet coordination.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle special guest requests and resolve complaints or issues with empathy and efficiency.
Qualifications
- High school diploma or GED required; hospitality or customer service certification is a plus.
- Previous experience in a front desk or guest services role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computer systems and reservation management software.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Professional appearance and a friendly, outgoing personality.