Job Description
We're seeking a dynamic Front Desk Agent to join our vibrant Long Beach team! As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, reservations, and inquiries. This part-time role offers flexible shifts perfect for students or professionals seeking work-life balance. Join our award-winning hospitality team and grow your customer service career in sunny California!
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservations, inquiries, and payment processing using PMS systems
- Provide exceptional customer service and resolve guest concerns promptly
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records and report maintenance issues
- Assist with luggage handling and valet services as needed
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Strong communication and multitasking abilities
- Flexible availability for evenings, weekends, and holidays
- Basic math skills for cash handling and transactions
- Positive attitude with problem-solving aptitude