Job Description
Join our dynamic hospitality team at Grand Plaza Denver as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences in a luxury downtown setting. This part-time role offers flexible shift schedules including evenings, weekends, and holidays – perfect for students or professionals seeking work-life balance. Enjoy competitive pay, complimentary hotel stays, and opportunities for career advancement in one of Denver's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments and handle cash/credit card transactions securely
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities, packages, and local attractions
- Resolve guest complaints with professionalism and discretion
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficient with reservation software (e.g., Opera, Delphi)
- Basic math skills for financial transactions
- Professional appearance and positive demeanor
- High school diploma or equivalent required
- Ability to stand for extended periods