Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Dallas! We're urgently hiring energetic professionals to deliver exceptional guest experiences during our peak season. This shift-based role offers competitive pay, growth opportunities, and a vibrant team environment. If you thrive in fast-paced hospitality settings and excel at multitasking, apply today to start your career journey with us!
Responsibilities
- Manage check-in/check-out procedures with efficiency and accuracy
- Handle guest inquiries, reservations, and payment processing
- Operate hotel management systems (PMS) and communication tools
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and maintain service standards
- Monitor security protocols and manage key systems
- Prepare shift reports and maintain accurate documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Dallas attractions and transportation
- Ability to multitask in high-pressure situations
- Valid Texas driver's license preferred
- High school diploma or equivalent required