Job Description
Welcome to Horizon Stay Suites, where we are dedicated to providing exceptional hospitality and comfort to our guests. We are currently seeking a dynamic and professional Part-Time Front Desk Agent to join our vibrant team in Mesa, Illinois.
In this pivotal role, you will serve as the first point of contact for our guests, ensuring a seamless check-in and check-out experience. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you.
Why Work With Us?
- Competitive hourly pay of $15.00 - $18.00.
- Flexible shift work schedules to fit your lifestyle.
- A supportive, team-oriented work culture.
- Opportunities for professional development within the hospitality industry.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and accurately.
- Manage the front desk operations, including answering phones, responding to emails, and handling reservations.
- Process payments accurately and maintain the cash drawer and petty cash.
- Address and resolve guest inquiries, complaints, and issues with professionalism and empathy.
- Ensure the lobby and common areas are clean, organized, and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
- Assist with administrative tasks such as data entry, filing, and inventory management.
Qualifications
- High school diploma or GED equivalent is preferred.
- Previous experience in a front desk, reception, or customer service role is a plus but not required.
- Strong verbal communication and interpersonal skills with a friendly demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficient in using computers and property management software.
- Reliable and punctual with a strong work ethic.