Job Description
Join our award-winning team at Sunrise Resort & Spa in Mesa, AZ! We're seeking passionate Hospitality Associates to create memorable guest experiences in our vibrant desert oasis. As a cornerstone of our service team, you'll ensure every guest feels welcomed and valued while building foundational skills in luxury hospitality. Enjoy competitive pay, comprehensive training, and advancement opportunities in one of Arizona's premier destinations.
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout guest stays
- Manage reservations and room assignments using our property management system
- Assist with guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including weekends/holidays
- Basic computer proficiency with attention to detail
- Valid Arizona driver's license (for shuttle operations)
- Ability to stand/walk for extended periods
- Positive attitude with problem-solving aptitude