Job Description
Join our award-winning Oakland hospitality team at Grand Bay Hotel Group! We're seeking passionate Full-Time Hotel Team Members to deliver exceptional guest experiences across our luxury properties. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Must be available for flexible shifts including nights, weekends, and holidays.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures and resolve guest inquiries promptly
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments, manage reservations, and maintain accurate guest records
- Uphold brand standards for cleanliness, safety, and service excellence
- Assist with event setup and special guest requests
- Train and mentor new team members on hotel procedures
Qualifications
- Minimum 2 years hotel or hospitality experience required
- Flexible availability to work rotating shifts (days, evenings, weekends, holidays)
- Strong communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, Marriott, etc.)
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- High school diploma or equivalent required
- Basic knowledge of Oakland attractions and transportation