Job Description
Welcome to Grand Plaza Hotel & Suites, where luxury meets genuine hospitality. We are currently seeking a charismatic and professional Part-Time Front Desk Agent to join our award-winning team in the heart of Washington, DC.
As the first point of contact for our esteemed guests, you will play a pivotal role in curating exceptional experiences. If you thrive in a dynamic environment and possess a passion for service, we invite you to apply.
Why You’ll Love Working Here:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Perks: Exclusive employee discounts on dining and room stays.
- Culture: Join a diverse, supportive team dedicated to excellence.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and ensure a seamless check-in and check-out process using our Property Management System.
- Communication: Handle incoming phone calls and emails with poise, directing inquiries to the appropriate departments efficiently.
- Problem Solving: Resolve guest complaints and issues with empathy and professionalism to ensure 100% guest satisfaction.
- Administrative Duties: Process credit card payments accurately and maintain organized guest files and records.
- Front of House: Maintain the lobby and front desk area to the highest standards of cleanliness and visual appeal at all times.
- Concierge Support: Provide local recommendations and assist guests with transportation and other arrangements.
Qualifications
- Experience: High school diploma or GED required; prior hospitality or customer service experience is preferred.
- Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software is a plus.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Attitude: Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.
- Language: Fluency in a second language (e.g., Spanish) is highly desirable.