Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Sacramento! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences. This role offers flexible scheduling while maintaining high service standards in our luxury downtown property. Ideal for students, career-changers, or hospitality professionals seeking work-life balance. Enjoy competitive pay, employee discounts, and a vibrant workplace culture.
Why Join Us?
• Flexible shifts including evenings/weekends
• Paid training and career advancement
• Health benefits for part-time staff
• Prime downtown location
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities
- Maintain cleanliness and organization at the front desk
- Report maintenance issues and security concerns
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation systems (Opera/PMS)
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Professional appearance and positive attitude
- Availability for flexible shifts including weekends