Job Description
Welcome to Grand Horizon Hospitality, where luxury meets personalized service in the vibrant heart of Phoenix, Arizona. We are currently seeking a dedicated and charismatic Full-Time Front Desk Agent to join our dynamic team.
As the face of our brand, you will play a pivotal role in creating unforgettable first impressions and ensuring seamless guest experiences from check-in to check-out. We pride ourselves on a culture of excellence, offering a supportive environment where your skills are valued and your career can flourish.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- A vibrant team atmosphere in a top-rated Phoenix location.
Ready to start your journey with us? Apply today!
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Handle incoming calls, emails, and reservations with accuracy and speed.
- Resolve guest inquiries and complaints promptly to ensure 100% guest satisfaction.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to address guest needs.
- Process payments and handle cash and credit transactions securely.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and reservation software.
- Strong problem-solving abilities and a service-oriented mindset.
- Ability to work flexible shifts, including weekends and holidays.
- Valid driver’s license and a professional appearance.