Job Description
Join our award-winning luxury hotel in the heart of downtown San Jose! We're seeking exceptional Front Desk Agents to deliver world-class guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating premium services. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and concierge teams
- Handle guest complaints with professionalism and discretion
- Maintain accurate guest records and billing documentation
- Upsell hotel amenities and local attractions
- Operate property management systems efficiently
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Fluency in English and Spanish highly valued
- Professional appearance and hospitality demeanor
- Ability to multitask in fast-paced environments