Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in one of the world's most vibrant cities. Immediate openings available for candidates with passion and professionalism.
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservations and room assignments efficiently
- Resolve guest inquiries and complaints with empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera, etc.)
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid CA driver's license preferred
- Fluency in English; Spanish a plus
- Customer service certification desirable