Job Description
Are you a hospitality enthusiast looking for an exciting opportunity?
The Grand Raleigh Hotel is currently seeking a dedicated and professional Front Desk Agent to join our exceptional team. We pride ourselves on delivering world-class service in the heart of North Carolina's capital.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that values your contribution.
Why Join Us?
- Competitive hourly pay ($16.00 - $22.00)
- Health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- Opportunities for career advancement
Responsibilities
- Welcoming guests warmly and ensuring a seamless check-in and check-out process.
- Managing reservations, answering phone inquiries, and handling guest requests with efficiency and professionalism.
- Maintaining accurate records of guest accounts and transactions using the Property Management System (PMS).
- Ensuring the lobby and public areas are clean, organized, and presentable at all times.
- Resolving guest complaints or issues immediately to ensure 100% guest satisfaction.
- Collaborating with housekeeping and maintenance teams to maintain high standards of facility upkeep.
- Assisting in check-out procedures, including processing payments and printing folios.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Proficiency in MS Office and hotel PMS software (e.g., Opera, EMS) is preferred.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance, demeanor, and a positive attitude.
- Ability to stand for long periods and lift moderate amounts of weight (e.g., luggage).