Job Description
Join the Excellence of The Raleigh Collection
Experience the vibrant energy of Raleigh at The Raleigh Collection, where we redefine Southern hospitality. We are currently seeking a dedicated and polished Front Desk Agent to serve as the face of our brand. If you have a passion for creating memorable guest experiences and thrive in a fast-paced luxury environment, we want to meet you.
As part of our team, you will be the first point of contact for our guests, ensuring their stay is seamless from the moment they arrive. We offer a competitive compensation package, comprehensive benefits, and a supportive culture that values growth and excellence.
Responsibilities
- Guest Relations: Provide a warm, professional welcome to guests upon arrival and departure, ensuring a lasting first and last impression.
- Check-In/Out: Manage the check-in and check-out processes efficiently, including verifying guest information, processing payments, and issuing room keys.
- Reservations Management: Assist with front desk operations, including answering phones, taking reservations, and managing the hotel's booking system (PMS).
- Problem Solving: Address guest inquiries, requests, and complaints promptly and professionally, escalating issues to management when necessary to ensure guest satisfaction.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area and lobby to ensure a welcoming atmosphere.
- Administrative Duties: Accurately complete daily logs, reports, and cash handling procedures in compliance with company policies.
Qualifications
- Education: High school diploma or GED required; some college or hospitality certification preferred.
- Experience: Minimum 1-2 years of experience in a hotel front desk or customer service role.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with Property Management Systems (e.g., Opera, StayNTouch).
- Availability: Flexible availability, including weekends, holidays, and evenings, is required.
- Appearance: Professional appearance and grooming standards that align with the luxury hospitality brand.