Job Description
Welcome to The Liberty Hotel Group, where we believe hospitality is an art form. We are currently seeking a welcoming and professional Front Desk Agent to join our dynamic team in the heart of Philadelphia.
Even if you have no prior experience, we want to hear from you! We provide comprehensive on-the-job training to help you master the art of guest relations and hotel operations. If you are a people person looking for a stable career in a fast-paced environment, this is the perfect opportunity for you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently using hotel management software.
- Answer incoming calls and respond to emails in a professional and timely manner.
- Handle guest inquiries, requests, and complaints with patience and empathy.
- Maintain a clean and organized front desk area at all times.
- Assist with concierge services, including recommendations for local dining and attractions.
- Collaborate with housekeeping and maintenance to ensure guest rooms are ready for occupancy.
Qualifications
- No prior experience required; we provide full training.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer literacy and familiarity with smartphones/tablets is a plus.
- Reliable transportation is required.