Job Description
Join our award-winning team at the historic Grand Hotel Richmond as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences in the heart of Virginia's capital. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our luxury property.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Free hotel stays nationwide
- Professional development programs
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Market hotel amenities and local attractions to enhance guest experience
- Maintain security protocols for guest safety and property protection
- Assist with event coordination and group bookings
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency with hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Richmond attractions and transportation