Job Description
Join the heart of Sacramento's hospitality scene at the award-winning Grand Plaza Hotel! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in California's vibrant capital. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and local recommendations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a downtown landmark location.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries with personalized local recommendations
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Train and mentor new front desk staff
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent
- Valid California driver's license (for guest shuttle service)
- Ability to lift 25 lbs and stand for extended periods