Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in Mesa, AZ! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our newly renovated downtown property. This is your chance to grow with a premier hotel chain offering competitive pay, comprehensive benefits, and career advancement opportunities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and resolve complaints promptly
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
- Execute emergency procedures with calm authority
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS hotel management systems
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent (hospitality degree preferred)
- Valid Arizona driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs