Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our dynamic team, you'll contribute to our reputation for excellence while enjoying competitive benefits, growth opportunities, and a vibrant work environment.
Grand Manhattan Hotel offers:
- Comprehensive health benefits and 401(k) matching
- Employee discounts on dining and accommodations
- Professional development programs
- Career advancement pathways
Responsibilities
- Deliver outstanding guest service across all touchpoints
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve issues promptly
- Maintain cleanliness and operational standards in guest areas
- Collaborate with departments for seamless operations
- Uphold brand standards and safety protocols
- Process payments and manage transactions accurately
Qualifications
- Minimum 1 year hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency in reservation systems
- Problem-solving abilities with attention to detail
- Valid New York State work authorization
- Positive attitude and team player mentality
- Ability to stand for extended periods