Job Description
Are you a welcoming face looking to make an impact in the hospitality industry? We are seeking a dedicated Front Desk Agent to join our award-winning team at The Grand Pacific Hotel in the heart of San Diego. You will be the first point of contact for our guests, setting the tone for their entire stay. If you have a passion for service and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
We offer a competitive compensation package, comprehensive health benefits, and a dynamic work culture. We are committed to providing our team with the tools they need to succeed and grow within the hospitality sector.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor, ensuring a positive first impression.
- Process check-ins, check-outs, and room changes efficiently using the Property Management System (PMS).
- Manage the front desk operations, including answering phones, responding to emails, and handling guest inquiries.
- Handle cash, credit card, and gift card transactions with strict accuracy and adherence to financial policies.
- Assist guests with local recommendations, restaurant reservations, and concierge services to enhance their experience.
- Maintain a clean, organized, and inviting lobby area at all times.
- Resolve guest complaints or issues promptly and escalate complex situations to the Manager on Duty.
Qualifications
- High school diploma or GED is required; prior experience in hospitality is preferred.
- Strong verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Guestcentric, or similar).
- Ability to multitask and work effectively in a fast-paced, high-volume environment.
- Must be guest-focused with a genuine desire to provide exceptional customer service.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).