Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive benefits, growth opportunities, and a dynamic work environment in California's innovation capital.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations and modify bookings using property management systems
- Resolve guest inquiries and complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
- Assist with VIP arrivals and special requests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid California driver's license preferred
- Bilingual (English/Spanish) a strong plus
- Knowledge of San Jose attractions and transportation