Job Description
Join our award-winning team at the Hyatt Regency Long Beach! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury beachfront property. As a Front Desk Agent, you'll be the first point of contact for our international guests, embodying our commitment to excellence and creating memorable stays. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in California's premier coastal destination.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and guest requests
- Resolve guest concerns promptly with service excellence
- Collaborate with housekeeping, maintenance, and F&B teams
- Maintain accurate guest records and payment systems
- Upsell hotel amenities and services to enhance guest satisfaction
- Adhere to brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or guest services experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license (if required for errands)
- Basic knowledge of foreign languages (Spanish/Japanese preferred)
- High school diploma or equivalent; hospitality certification a plus
- Ability to stand for extended periods and lift 25 lbs