Job Description
We are seeking a highly motivated and personable Front Desk Agent to join our dynamic team in the heart of Seattle. As the first point of contact for our residents and guests, you will set the tone for a world-class experience. We are currently offering urgent hiring for a dedicated professional who thrives in a fast-paced environment and excels at delivering exceptional customer service.
Why Join Us?
- Competitive hourly wage ($18 - $25/hr).
- Comprehensive health, dental, and vision insurance.
- Modern work environment with a supportive team culture.
- Opportunity for career advancement within the property management sector.
If you are looking for a role where you can make a direct impact on our community and enjoy a vibrant work atmosphere, we want to hear from you immediately.
Responsibilities
- Greet and welcome guests and residents with a professional, friendly demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and the processing of payments accurately.
- Answer and direct incoming phone calls and emails promptly using a multi-line phone system and property management software.
- Handle mail and package deliveries, ensuring proper distribution and logging.
- Monitor building security and access control, maintaining a safe environment for all occupants.
- Address resident inquiries and resolve complaints in a timely and efficient manner.
- Assist with administrative tasks, such as maintaining the lobby area and coordinating with maintenance staff.
Qualifications
- High school diploma or GED required; previous experience in hospitality or property management preferred.
- Strong verbal communication skills with a polished and professional telephone manner.
- Proficiency in Microsoft Office Suite and Property Management Software (e.g., AppFolio, Yardi, Buildium).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Professional appearance and demeanor at all times.