Job Description
Join our dynamic team at Grand Seattle Hotels as a Front Desk Agent and become the heart of our 24/7 hospitality experience. We're seeking energetic professionals to deliver exceptional guest service across rotating shifts—including nights, weekends, and holidays. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in Seattle's vibrant hospitality scene.
As the first point of contact for our international guests, you'll handle check-ins, manage reservations, resolve inquiries, and ensure seamless operations. Our premium downtown location provides unmatched exposure to Seattle's tourism industry while offering a supportive team environment with advancement potential.
Responsibilities
- Execute flawless guest check-in/check-out procedures using hotel management systems
- Manage reservation modifications, cancellations, and room assignments
- Address guest inquiries and resolve issues with empathy and efficiency
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping, security, and maintenance teams
- Perform nightly audits and prepare shift reports
- Maintain pristine front desk appearance and operational standards
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, nights, weekends, holidays)
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Strong multitasking abilities in fast-paced environments
- Basic cash handling and financial reconciliation experience
- High school diploma or equivalent; hospitality degree preferred