Job Description
Join our award-winning hospitality team as a Front Desk Agent in the vibrant heart of Austin! We're seeking dynamic professionals to deliver exceptional guest experiences during flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and career growth in Texas's thriving tourism industry. Apply today to become part of our renowned guest-first culture!
Responsibilities
- Manage check-in/check-out processes efficiently during assigned shifts
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Operate hotel management systems (PMS)
- Uphold brand standards during overnight/weekend shifts
- Assist with event coordination and VIP guest handling
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability for evening/night/weekend shifts
- Proficiency in Opera, Fidelio, or similar PMS
- Exceptional communication and conflict resolution skills
- Valid Texas driver's license (if airport transfers required)
- Ability to stand for extended periods
- Basic knowledge of Austin attractions and transportation