Job Description
Join our award-winning hospitality team at the Grand Memphis Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to deliver exceptional experiences during day, evening, and overnight shifts. This entry-level role is perfect for career starters in the hospitality industry with competitive pay, comprehensive training, and growth opportunities. Enjoy a dynamic downtown Memphis location with free parking and employee discounts.
Responsibilities
- Check-in/check-out guests efficiently using hotel management software
- Manage room assignments and reservations with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency response protocols during assigned shifts
- Uphold brand standards through professional appearance and service
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer service experience preferred but not required
- Valid driver's license for potential errands
- Ability to stand for extended periods