Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of the Windy City. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities within a globally recognized hospitality brand. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of our dynamic team!
Responsibilities
- Efficiently check-in/check-out guests while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized front desk area and lobby appearance
- Utilize property management systems (Opera/PMS) effectively
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficiency with Microsoft Office and hotel software
- High school diploma or equivalent required
- Strong problem-solving abilities under pressure
- Valid Illinois hospitality certification preferred
- Professional appearance and positive attitude