Job Description
Join our award-winning team at Grand Hospitality Group and launch your hospitality career in the heart of Charlotte! We're seeking motivated, guest-focused individuals to join our front desk team. No prior experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in one of Charlotte's premier downtown hotels.
Responsibilities
- Provide exceptional guest check-in/check-out service with efficiency and warmth
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and valet services as needed
- Uphold brand standards and safety protocols at all times
Qualifications
- No prior hotel experience required – we train our team!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends and holidays
- Must pass background check and drug screening