Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and be the first point of contact for our guests in Ohio. We're seeking dynamic individuals who thrive in fast-paced environments and are passionate about creating exceptional hospitality experiences. Enjoy competitive pay, flexible shift schedules including nights/weekends, and comprehensive benefits package. Our modern downtown Columbus location offers career growth opportunities within a supportive team environment. If you're ready to deliver outstanding service while mastering reservation systems and guest relations, apply today!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems for reservations and room assignments
- Resolve guest concerns promptly and escalate complex issues appropriately
- Ensure lobby area remains immaculate and welcoming at all times
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Attention to detail and accuracy in financial transactions
- Basic knowledge of Columbus area attractions and services