Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in downtown Sacramento! We're seeking dynamic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and 401(k) matching.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and report generation
- Uphold brand standards through personalized service
- Assist with event setup and concierge services
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math aptitude for financial transactions
- Valid California driver's license preferred
- High school diploma or equivalent required
- Ability to stand for extended periods