Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand City Hotels & Resorts! This pivotal role is perfect for detail-oriented professionals who thrive in dynamic environments. You'll be the first point of contact for our late-night guests, ensuring exceptional service while maintaining hotel operations during overnight hours. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Raleigh's most prestigious hotels.
Responsibilities
- Provide exceptional guest check-in/check-out services during overnight shifts
- Manage reservation systems and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Monitor security protocols and access control systems
- Coordinate with housekeeping and maintenance teams
- Handle cash transactions and balancing night audit reports
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Flexible schedule availability including nights, weekends, and holidays
- Basic accounting and cash handling knowledge
- Valid North Carolina driver's license preferred
- High school diploma or equivalent required