Job Description
Join our award-winning team at the Grand Seattle Hotel, where exceptional service meets Pacific Northwest elegance. We're seeking dynamic Front Desk Agents to deliver memorable guest experiences during our high-demand shifts. This role is perfect for night owls and early risers who thrive in fast-paced hospitality environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Seattle's vibrant downtown.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for seamless operations
- Monitor security protocols and access control during assigned shifts
- Prepare shift reports and maintain accurate guest records
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel or hospitality front desk experience
- Proficiency in Opera or similar property management systems
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's card (or willingness to obtain)
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent required