Job Description
Join our award-winning team at Grand Hotel Oklahoma City as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Oklahoma City. This role offers flexible scheduling, competitive pay, and opportunities for career growth in the hospitality industry. If you're passionate about creating memorable moments for travelers, we want to meet you!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation
- Attention to detail and ability to multitask in a fast-paced environment