Job Description
Join our award-winning hospitality team as a Front Desk Agent in vibrant Austin, Texas! We're seeking dynamic professionals to deliver exceptional guest experiences through 24/7 shift coverage. Enjoy weekly pay, competitive benefits, and career growth opportunities in a fast-paced luxury environment. Perfect for night owls and early risers!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and room assignments using Opera/PMS systems
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable service and problem resolution
- Maintain accurate guest records and confidential information
Qualifications
- 1+ years front desk or hospitality experience required
- Flexible availability for rotating shifts (nights, weekends, holidays)
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Valid Texas driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs
- Basic first aid/CPR certification preferred