Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking dynamic professionals to manage our 24/7 operations with exceptional customer service and operational excellence. This shift-based role offers competitive pay, comprehensive benefits, and career growth opportunities in Wisconsin's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate housekeeping maintenance and guest room status updates
- Operate PMS systems (Opera experience preferred) and communication tools
- Implement safety protocols and emergency procedures as needed
- Collaborate with security and management team during shift transitions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Availability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency with reservation systems and Microsoft Office Suite
- Strong communication skills with multilingual abilities a plus
- Ability to multitask in fast-paced environments
- Valid Wisconsin driver's license (if driving shuttle service)
- Basic first aid/CPR certification preferred