Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during our high-demand shift rotations. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement in Florida's vibrant tourism industry. If you thrive in fast-paced environments and possess exceptional service skills, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room assignments and optimize occupancy rates
- Handle guest inquiries and resolve service concerns
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard for calls and messages
- Upsell hotel amenities and special packages
- Implement safety and emergency procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Proficiency in property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Flexible availability for evening/night shifts
- Basic knowledge of local attractions and services
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred