Job Description
Join our award-winning hospitality team at the heart of New Orleans! We're seeking enthusiastic Guest Services Representatives to create memorable experiences for visitors from around the world. As a cornerstone of our operations, you'll be the first point of contact for guests, embodying the city's legendary charm while delivering exceptional service. This entry-level role offers comprehensive training and clear pathways for career advancement within our luxury hotel group.
Responsibilities
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries and resolve concerns promptly
- Process reservations and manage room assignments
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing inquiries
- Assist with luggage and guest requests
- Maintain accurate guest records in property management systems
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible availability including weekends/holidays
- Positive attitude with problem-solving mindset
- Must be 18+ years old