Job Description
Join our award-winning hospitality team at the Grand Pacific Hotel in vibrant downtown San Francisco! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences while showcasing the City by the Bay's iconic charm. This role offers flexible scheduling including evenings and weekends, perfect for students or professionals seeking supplemental income. Enjoy competitive pay, complimentary hotel stays, and a supportive work environment in one of America's most exciting cities.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for international and domestic guests
- Manage room reservations, VIP requests, and special event coordination with precision
- Resolve guest inquiries and issues promptly using problem-solving expertise
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Utilize hotel management software (Opera) for inventory and guest data management
- Sanitize high-touch surfaces and maintain COVID-19 safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Delphi, or similar property management systems
- Exceptional communication skills in English; multilingual abilities (Spanish/Chinese) highly valued
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license and reliable transportation
- Basic knowledge of San Francisco attractions and transportation systems