Job Description
Welcome to The Grand Dallas Hotel, where luxury meets Southern hospitality. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our high-energy team. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to hear from you.
As a Shift Agent, you will be the face of our brand, ensuring our guests feel welcomed and valued from the moment they arrive. We offer competitive hourly rates, flexible scheduling options, and a comprehensive benefits package for full-time employees.
Responsibilities
- Guest Relations: Provide exceptional front desk service, including check-ins, check-outs, and concierge recommendations.
- Reservations: Manage the hotel reservation system, process bookings, and modify itineraries efficiently.
- Communication: Answer incoming calls and emails promptly, directing inquiries to the appropriate departments.
- Problem Resolution: Handle guest complaints and issues with grace and efficiency to ensure 100% guest satisfaction.
- Cash Handling: Accurately process payments and maintain daily financial reports.
- Security: Verify guest identities and ensure the safety of the property.
Qualifications
- Education: High school diploma or GED required; post-secondary education in hospitality is a plus.
- Experience: Minimum of 1 year of experience in a front desk or hotel operations role.
- Skills: Strong computer proficiency, particularly with property management systems (PMS).
- Availability: Must be flexible to work evenings, weekends, and holidays (Shift Work).
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: Ability to build rapport with guests and staff members from diverse backgrounds.