Job Description
Join the Team at The Fort Worth Plaza
Are you a people person looking for a rewarding career in hospitality? The Fort Worth Plaza is currently seeking dedicated Front Desk Agents to join our dynamic shift-based team. We pride ourselves on delivering exceptional guest experiences and are looking for individuals who thrive in a fast-paced, service-oriented environment.
We offer competitive wages, flexible scheduling, and a culture that values your hard work. If you are ready to advance your career in the heart of Texas, we want to hear from you!
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and ensure a seamless check-in and check-out process with a smile.
- Shift Operations: Manage front desk operations during your assigned shift, including answering phones, processing payments, and managing reservations accurately.
- Problem Solving: Handle guest inquiries, requests, and complaints promptly and professionally to ensure 100% guest satisfaction.
- Lobby Maintenance: Monitor the lobby area to ensure it remains clean, organized, and welcoming for all visitors.
- Administrative Support: Assist with filing, data entry, and maintaining accurate guest records and logs.
- Collaboration: Work closely with housekeeping and maintenance teams to address guest needs efficiently.
Qualifications
- Experience: Previous experience in hospitality, hotel front desk, or customer service is preferred but not required.
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Communication: Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Technology: Proficient in using computer systems, property management software, and Microsoft Office Suite.
- Education: High school diploma or GED is required.
- Reliability: Strong work ethic, punctuality, and the ability to work well under pressure.