Job Description
Join our award-winning team at Grand Mesa Hotel & Resort as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in Mesa's vibrant tourism hub. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Manage seamless guest check-in/check-out processes with accuracy and efficiency
- Handle reservation inquiries, modifications, and confirmations via phone and digital channels
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain billing records, and balance daily transactions
- Collaborate with housekeeping and maintenance teams to ensure room readiness
- Utilize property management systems (e.g., Opera) for inventory and reporting
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Mesa attractions and local services
- High school diploma or equivalent; hospitality certification preferred