Job Description
Are you a charismatic individual seeking an exciting career in the heart of the city that never sleeps? Apex Hospitality Solutions is currently looking for a Front Desk Agent to join our elite team in New York. We specialize in providing top-tier service and are looking for entry-level talent ready to grow.
As a Front Desk Agent, you will be the face of our brand. We pride ourselves on our shift work flexibility, allowing you to balance your lifestyle while building a stable, lucrative career in hospitality.
Responsibilities
- Greet and welcome guests immediately upon arrival with a warm and professional demeanor.
- Handle check-in and check-out procedures efficiently using our property management software.
- Manage incoming calls, emails, and correspondence to ensure seamless communication.
- Assist guests with local recommendations, directions, and special requests to enhance their stay.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Monitor security access logs and ensure the safety of guests and property.
- Collaborate with housekeeping and maintenance teams to resolve any guest issues promptly.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory.
- Strong verbal communication skills with a focus on customer service excellence.
- Proficiency in Microsoft Office Suite and reservation systems.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Professional appearance and a positive, energetic attitude towards problem-solving.