Job Description
Join our award-winning hospitality team at Grand Harbor Hotel & Resort as a Front Desk Agent! No prior experience is needed – we provide comprehensive training to launch your career in luxury hospitality. Enjoy a dynamic work environment with flexible shift schedules and opportunities for advancement. As the first point of contact for our guests, you'll create memorable experiences while developing valuable customer service and operational skills. Apply today and start your journey in Tampa's vibrant hospitality scene!
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries using PMS software
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Handle guest complaints with empathy and resolve issues promptly
- Maintain accurate records and financial transactions
- Process payments and manage cash handling procedures
- Assist with valet services and luggage handling during peak hours
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train all team members!
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and comfort with learning new systems
- Problem-solving abilities and attention to detail
- Professional demeanor and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs