Job Description
Join our award-winning team at Grand Plaza Hotel Seattle, where exceptional hospitality meets vibrant city energy. We're seeking dynamic Front Desk Agents to deliver unforgettable guest experiences during our high-demand shift schedule. This role is perfect for night owls and early risers who thrive in fast-paced environments while showcasing our Pacific Northwest charm.
As the first point of contact, you'll manage check-ins, resolve guest inquiries with finesse, and ensure seamless operations during your assigned shifts. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in Seattle's most iconic downtown location.
Responsibilities
- Deliver exceptional guest service during assigned shifts (overnight, early morning, or evening)
- Efficiently manage check-in/check-out procedures using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and security teams for smooth operations
- Uphold brand standards while maintaining a clean and organized front desk area
- Participate in shift handovers and daily briefings
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexibility to work various shifts including nights, weekends, and holidays
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-pressure situations
- Excellent written and verbal communication skills
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic knowledge of Seattle attractions and transportation