Job Description
Join our award-winning luxury hotel in the heart of downtown Raleigh! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at one of North Carolina's premier destinations. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the vibrant Raleigh-Durham area.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and special requests with precision
- Collaborate with housekeeping, maintenance, and F&B departments
- Resolve guest concerns proactively to ensure satisfaction
- Maintain accurate records and manage cash/credit transactions
- Uphold brand standards through exceptional service delivery
- Support event coordination and VIP guest experiences
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, RoomKey)
- Exceptional communication and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift up to 25 lbs