Job Description
Are you a people person looking for flexible shift work in Pennsylvania?
Apex Hospitality Group is currently seeking a dynamic and professional Front Desk Agent to join our team in Philadelphia. We pride ourselves on delivering world-class service, and we are looking for individuals who thrive in a fast-paced environment and can adapt to various shift patterns.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you have a knack for problem-solving and a passion for hospitality, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible shift schedules to suit your lifestyle
- Comprehensive training and development programs
- A supportive and inclusive work environment
Responsibilities
- Guest Relations: Greet and welcome guests warmly, check them in/out efficiently, and handle inquiries with a smile.
- Shift Management: Maintain professional standards during all shift hours, including early mornings, nights, weekends, and holidays.
- Operations: Manage the front desk console, including answering multi-line phones, processing reservations, and managing room assignments.
- Problem Solving: Address guest complaints and resolve issues promptly to ensure a memorable stay.
- Administrative: Accurately handle cash transactions, credit card processing, and maintain daily logs and reports.
- Security: Adhere to all safety protocols and ensure the security of the hotel premises and guests.
Qualifications
- Experience: Previous experience in a front desk, concierge, or customer service role is preferred.
- Availability: Must be willing and able to work flexible shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: High level of professionalism, poise, and a positive attitude.
- Technical: Proficiency with property management systems (PMS) and Microsoft Office Suite is a plus.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight.