Job Description
Join our award-winning team at the Grand Pacific Hotel in downtown Seattle! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during varied shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of America's most exciting cities. Perfect for professionals who thrive in fast-paced settings and value hospitality excellence.
Responsibilities
- Manage check-in/check-out processes efficiently using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute emergency procedures and ensure safety compliance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington state food handler's card (or willingness to obtain)
- High school diploma or equivalent; hospitality certification a plus