Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels in Minneapolis! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This immediate hire position offers competitive pay, flexible scheduling, and growth opportunities in the heart of downtown. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, billing, and payment processing
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest activities
- Upsell hotel amenities and services
- Ensure lobby area remains clean and professional
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (days, evenings, weekends)
- Proficiency with basic computer systems
- Professional appearance and demeanor
- Ability to multitask in high-pressure situations
- Valid work authorization required